DoorMate

Privacy

Last updated 31 July 2026

DoorMate holds access codes for people's homes. That deserves a plain answer about what is kept and why, so this policy is written to be read rather than to cover anyone.

What is collected

• Your name and email address, so you can sign in and so the other people in your organization know who you are.
• What you enter into the app — the names of your places, your locks, and the access codes themselves.
• Your organization's name, and who belongs to it.

That's all. There is no analytics, no advertising, no tracking of any kind, and no third-party trackers in the app.

What is not collected

• No location.
• No contacts, photos, or anything else on your device.
• No payment details — the beta is free, and nothing is charged.
• No advertising identifiers, and nothing is shared with advertisers.

Who can see your codes

Only the people you invite into your organization. One organization can never read another's data. This is enforced on the server by database security rules, not merely hidden in the app — a device belonging to another business cannot fetch your codes even if it asks for them directly.

Nothing is sold, rented, or shared with anyone else. Ever.

Where it's stored

In Google Firebase — Firebase Authentication for sign-in and Cloud Firestore for the data. Google processes it on DoorMate's behalf and stores it in encrypted form. Traffic between your device and the servers is encrypted in transit.

Access codes are held in the app's memory while you're using it and are not written to your device's storage.

Deleting your account

You can delete your account inside the app: Settings → Name, email, password → Delete my account. It asks for your password, and it is permanent.

• If you're a member, your account and your membership are removed. The organization's codes stay with the organization.
• If you're the owner, you must first remove everyone else. Deleting then removes the organization and every place, lock and code in it.

Deleted data is gone from the live database immediately. Backups held by the hosting provider roll off on their own schedule.

Children

DoorMate is a tool for businesses and is not directed at children.

Changes

If this policy changes in a way that affects what is collected or who can see it, the app will say so rather than quietly updating this page.

Getting in touch

Questions, or a request to see or remove your data: connect@lutomsky.co.